Our fan Sam, is a typical family man seeking to boost his future prospects. He is thirtysomething as well as married with two little ones. He lives with his family in rented out accommodation with the neighborhood council appointed real estate organization. He functions full-time 9-5 with the regional council as a HR officer and also is likewise a part-time mature student researching Business Monitoring 2 evenings per week.

Sam goes to almost every house game and also around 5 away games per season, but he is not a period ticket owner. He angled afford the one-off price and does not know regarding the budget strategy settlement terms. He generally satisfies a good friend at a neighborhood club prior to home video games, as he believes it is also costly to drink and eat in the stadium.

Sam has a ‘Citizens as well as Supporters’ smart card provided by the regional football club as part of a joint endeavor with the local council. The card is a Football Club Membership Card with a closed handbag, a payment center that is only legitimate in the arena and also the club’s retail electrical outlets (a shut handbag had as well as operated by or on behalf of the club can create thousands of hundreds of extra pounds in extra earnings and performance gains).

The ‘Locals and also Supporters’ smart card additionally permits repayment by Europay/ MasterCard/ Visa (EMV) as well as is Local Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) certified. This means that it can be utilized to get to council provided solutions and also on regional transport. The card has also been established as well as encoded based on the emerging Specifications for Smart Card Technology in Stadia.

MONDAY

Sam visit to the club’s site and checks the components for the coming month. He makes a decision to purchase 2 tickets for tomorrow evenings cup game, when he will certainly take a pal from job who has never ever been before. Sam just enters his ‘Residents and Fans’ smart card number right into the purchase screen. He chooses to spend for the ticket with the EMV repayment. Once the acquisition is complete Sam check his Commitment points balance and it has increased by 200 (100 per ticket) He chooses the ‘print at home’ alternative, prints both barcoded tickets and after that sets off for job.

The bus arrives. Sam jumps on and offers his ‘Locals as well as Supporters’ card, which shops his ITSO certified month-to-month bus ticket to the viewers.

At work Sam uses his ‘Locals and Advocates’ smart card at the office building access control viewers. This enables him to open the major entry door. Because the card likewise works as Sam’s personnel pass it additionally has his image as well as gives him access to his workplace as well as other appropriate areas in the building. At lunch Sam is busy so he determines to eat at the personnel restaurant. The majority of team have council provided cards for Gain access to ID and to spend for food yet Sam’s can utilize his ‘Homeowners and Supporters’ card in all council staff restaurants. However, the e-purse utilized in council dining establishments does not permit Sam to accru points, unlike the various other e-purse also on the card.

At 17:00 Sam leaves the workplace and travels residence on the bus once more utilizing his ‘Citizens and also Advocates’ card, which shops his ITSO compliant monthly bus ticket.

Monday is one of the two nights a week that Sam participates in a part-time course held at the football club seminar centre.

Sam drives to the arena as well as presents his ‘Homeowners and also Supporters’ smart card to the car parking barrier. This opens as the CRM system informs it that Sam is Studying this evening so is entitled to cost-free parking. As soon as the nights research study is over Sam leaves the car park utilizing the ‘Locals and also Supporters’ card to open up the leave obstacle.

When Sam gets home he inspects his Commitment Factors balance once more and also sees that he received 50 factor for going to college, as becomes part of a regional ‘Self Growth’ program run by the council and also sustained by neighborhood companies.

Variety of uses the ‘Citizens and Supporters’ card. (10 ).

Week in the Life of a Football Advocate with a Resident’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his normal routine using the ‘Locals as well as Fans’ smart card on the bus and to access his office building. At lunch time he enters to the library as well as borrows a publication connecting to his Business Administration training course. He uses the self-service workdesk as well as presents the ‘Citizens and Fans’ smart card to register the car loan of the books, as the card additionally serves as a collection card.

Sam chooses to go straight to the football club from the office as well as meets his friend outside the arena. Sam understands that he has forgotten his ticket, however is not concerned as he merely goes to the club store where they read his card as well as validate he was issued with a legitimate ticket. They after that confirm the accessibility control system to accept the card. (Actually Sam did not need to do this as when he used the card to ID himself online the previous day when acquiring the tickets, the card and the barcoded ticket were instantly added to the accessibility control system as legitimate for entry for this game. The system nevertheless would only accept the initial type i.e. card or ticket for entrance, when one kind had actually been used the second would be automatically rendered void this is for safety as well as income protection purposes.).

Sam’s pal gets here as well as they both go into the stadium Sam with the ‘Residents and Supporters’ smart card and his friend with his very own barcoded ticket. In the stadium Sam and buddy both get a beverage and something to eat. As Sam has the ‘Homeowners as well as Supporters’ smart card he goes straight to the cashless repayment line up which is much shorter than the cash money line up. To enhance take-up of the brand-new ‘Homeowners and Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays making use of the shut e-purse and also he is served quicker than his buddy that is paying with money. Sam likewise conserves money. Sam after that receives a text message from the football club Occasions Group thanking him for entering the arena early as well as offers him a BOGOFF (Buy One Get One Free of charge) offer on the new line in pasties from a regional bakers if he utilizes his shut e-purse for payment.

Sam and close friend see the initial fifty percent during which Sam covers up his e-purse on his ‘Residents as well as Advocates” smart card by sms message Then at half time he benefits from the BOGOFF offer.

After the suit good friend Sam utilizes his ‘Residents as well as Fans’ smart card for the bus trip home. In the house Sam checks his loyalty account as well as sees a total amount of 125 brand-new points from his acquisitions and since he entered the stadium early.

Variety of uses of the ‘Citizens as well as Advocates’ card. (10 ).

Week in the Life of a Football Fan with a Local’s Smart Card.

Part 3 of 8.

Wednesday.

Sam follows his typical routine right into work using the ‘Citizens and Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically smart watch  completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.